Trainee Suport Tehnic IT (Helpdesk) @Federal-Mogul Motorparts in Bucuresti

Short company description

Federal-Mogul Corporation is an innovative and diversified global supplier for quality products, trusted brands and sustainable solutions to manufacturers of automotive, light commercial, heavy-duty and off-highway vehicles, as well as for power generation, aerospace, marine, rail and industrial environment.

Federal-Mogul Motorparts operates in Romania through two plants located in Ploiesti and a Global Business Center located in Bucharest.

Visit our website and find out more about us at: www.fmmotorparts.ro

Requirements

What are we looking for?

-Excellent written and verbal communication skills in English;
-Basic knowledge in the chosen field;
-Ability and initiative to solve problems and suggest solutions;
-Willingness to learn and to adapt to new situations;
-Capability to be proactive and goal-oriented.
-Microsoft Windows (instalare, configurare, depanare);
– Microsoft Office (instalare, configurare generala, configurare email Outlook);
– Minime cunostinte despre Active Directory (Group Policy, DNS, startup-scripts, Groups Management);
– Capacitatea de a diferentia probleme cauzate de software, hardware, reteaua de comunicatii;
– Cunostinte medii despre retea si aplicatii standard de diagnostic (ping, tracert, telnet, netstat, proxy etc) si cablare structurata (capacitatea de a conecta echipamente la retea direct sau prin intermediul switch-urilor);
– Cunostinte despre arhitectura calculatoarelor si a perifericelor si capacitatea de a cauta si instala drivere si firmware necesar acestora;

Responsibilities

-Instaleaza si configureaza calculatoare conform standardelor bancii;
– Ofera suport tehnic primar pentru echipamente IT periferice (scannere, imprimante, telefoane fixe etc);
– Depaneaza defectiuni software si hardware inclusiv prin inlocuirea componentelor defecte;
– Utilizeaza aplicatii de administrare a infrastructurii si conectare remote pentru a interveni de la distanta;
– Rezolva probleme asignate prin aplicatiile interne de Helpdesk;
– Rezolva incidentele repartizate/semnalate de clienti conform ariei de responsabilitate;
– Colaboreaza cu colegii de munca pentru rezolvarea problemelor clientilor (legate de PC-ul acestora) daca se solicita acest lucru de catre superiorul ierarhic;
– Realizeaza rapoarte de activitate, conform normelor si procedurilor.

Aplica acum!

Pe Hipo.ro gasesti mai multe programe de internship & trainee la nivel national.